Holiday Online Customer Service

Online retailers must always be conscious of seasonal changes when considering changes in the online customer service that they provide. It is estimated that retailers hire over 500,000 temporary employees per year to handle the holiday rush in sales. There is no exception when it comes to customer service. More and more people are doing their holiday shopping online. In order to capitalize on these shoppers, it’s usually necessary to amp up your customer service to convert more visitors to your website to buyers.

Customer service software such as ChatRelation’s LiveChat offers live chat assistance to visitors to your site in order to answer their questions in real time. Such software can reduce desktop IT support costs compared with other approaches. LiveChat utilizes offsite customer service reps as well as chat operators and automated chat. Automated chat actually doesn’t use people at all. Automated chat can usually answer most customer questions from a database of information and FAQ’s. Automated chat can provide excellent customer service 24/7 to customers.

Instead of being caught unaware by a major market shift or increased holiday sales, or spending money on technology that is quickly outdated, retailers are opting for customer service software that is inexpensive and easy to update. Customer service software ensures that online retailers have the speed and functionality they need for excellent customer service, while eliminating the time delays and costs usually involved with such software. As traffic grows and reduces, online retailers can scale up or down accordingly.

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