1. What is AutoChat?
AutoChat is an automated customer service chat guide. Without the aid of a human being, AutoChat improves customer satisfaction while reducing costs. AutoChat is easy to use and works by matching keywords to your web pages. Filling the preset libraries with questions and answers, you create the brains of AutoChat. Upon initiating a conversation, an illustrated character analyzes a customer’s inquiry and intuitively guides them to the right page. Sit back and watch AutoChat improve your bottom line on its own
Bonus: Get LiveChat FREE with any AutoChat account!.
2. What is LiveChat?
LiveChat is a money-generating tool that supports and manages all customer relationships online throughout service, sales, and marketing. With the click of a button, visitors are able to ask questions and receive information and links from web personnel in real time. By offering on the spot solutions, your representative improves customer service and strengthens customer loyalty. When customers receive immediate solutions, they are more likely to act to buy. LiveChat helps increase sales and reduces interaction costs. Costing less than phone or email, LiveChat offers valuable money-generating solutions for any sized business. Easy to use, add ChatRelations LiveChat software to your site and watch your conversions and profit grow!
3. What is the difference between AutoChat and LiveChat?
While both chat software improve sales and reduce costs, LiveChat is operated by your web personnel while AutoChat automatically guides customers without the aid of a human being. LiveChat is great for sites that want the control of manually responding to every inquiry. AutoChat is perfect for sites that want to sit back and automatically improve their profit and decrease interaction costs. The benefit of AutoChat is providing 24/7 customer service without any representative manning the lines. Also, just in case you are by the computer and want to chat with visitors live, any AutoChat account receives LiveChat included for free. Compare.
4. If it’s a free trial, why do you need my credit card?
We offer a free trial of ChatRelations software so you can see for yourself how easy it is to use. However, it costs us to provide this service to you and so we must limit our offer to one free trial per customer. Your valid credit card number helps us verify that you're qualified for one free trial. A valid credit card also ensures the authenticity of the user.
Having a credit card on file also gives you a hassle-free way to become a ChatRelations subscriber. To ensure uninterrupted service, when your trial ends your account can be automatically converted to a paid plan and charged to your credit card. If you do not wish to subscribe, you can easily change your Subscription Option on your Billing Information page.
This is a risk-free trial. You will NOT be charged if you cancel anytime during your free trial period.
5. How much does it cost?
ChatRelations is proud to offer the best value for its chat software products. Clients receive an automatic 10 day free trial and see the results for themselves! If you like the service after the free trial, do nothing and continue paying a low monthly fee. Prices.
6. How do I setup AutoChat?
AutoChat is easy and can be up and running in minutes! After registering for the free trial, you are sent a confirmation email with your account information. For future reference, save this information.
Login
Fill Preset Library with keywords and matching URL web pages
Add HTML codes to your site
Sit back and watch AutoChat improve your profit automatically
7. How do I setup LiveChat?
After registering for the free trial, you are sent a confirmation email with your account information. Save this information for future reference.
Login and download LiveChat from account area.
Add HTML codes to your site where you would like the button to be.
Watch LiveChat improve your conversion rates
8. Trouble Shooting Registration.
-Ensure all fields with asterisks (*) are filled
-Some browsers may be incompatible with ChatRelations.com including: FireFox
-If you are a returning customer, you must register with a different email
-Passwords are case sensitive
-Ensure caps are OFF
-Clear any field with an error and re-enter
9. Trouble Shooting AutoChat. Setup
- You may customize an “avatar” character for your site. Submit a picture and questions to your sales representative who will be happy to assist you.
- In Preset Library, ensure all fields are completed before submitting
- In Preset Library, represent every page of your site with matching keywords
- In the Preset Library, the Questions are just a reminder to you of the topic and do not affect the keywords or URL. The spelling/wording of the question is unimportant.
- In the Present Library, you may import a list of Keywords or URLs by excel spreadsheet.
- When selecting Keywords, enter different words and spellings commonly associated with the service, product, or URL.
- Report any errors to Support@LiveChat.com
General
- Ensure all of your URL pages are represented in the preset library. Do not leave any page left unmatched with keywords.
- Create keywords of all product categories and individual product names and match to the corresponding URL
- Create keywords of all service categories and individual service names and match to the corresponding URL
- The best way to maximize AutoChat is to enter all URLs first and pick Keywords related to the page afterwards
10. Trouble Shooting LiveChat Setup
-Watch out for extra spaces when copying/pasting HTML code
- Report any errors to Support@LiveChat.com
General
- Need more operators? Add operators by contacting you sales rep.
- Customize colors of your chat display: WHAT ARE THE INSTRUCTIONS?
11. How do I maximize my ChatRelations experience?
Our goal is to ensure total customer satisfaction in every way possible. We make every effort to respond to individual needs. If you do not find answers in our FAQ or AutoChat, you may speak with a live representative or email Support@LiveChat.com.
In addition to great communication, we find the best way to maximize ChatRelations is to build relationships with customers via LiveChat. We believe it is a great tool for customer service and networking. On the other hand, AutoChat is an easy tool maximized by first entering all of the URLs and then selecting keywords afterwards. This way no web page is left unturned and everything will be represented with your AutoChat.
12. How do I cancel?
You may cancel at any time here
